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Frequently Asked Questions

Last updated: May 2026  |  AquaLink Global

💧 What is AquaLink?

AquaLink is an online marketplace that connects verified water suppliers with individuals, communities, NGOs, and governments who need clean water. We facilitate bookings, coordinate deliveries, and process payments securely through one simple platform.

📝 How do I place a booking?

Create an account, go to Book Water, select your destination, water type, volume, and priority level. You will then see verified suppliers with their prices. Select a supplier, complete payment, and your order is confirmed.

⏰ How long does delivery take?

Emergency orders: 24 to 48 hours. Urgent orders: 2 to 4 business days. Standard orders: 7 to 14 business days. Times may vary based on location and supplier availability.

🌊 What types of water are available?

Potable water for drinking, Agricultural water for farming, and Industrial water for commercial use. Available types depend on suppliers in your region.

💰 How is pricing determined?

Prices are set by individual water suppliers. AquaLink adds a flat 15% service fee at checkout. You always see the full price before confirming payment. No hidden charges.

đŸ’ŗ What payment methods are accepted?

AquaLink accepts debit cards, bank transfers, and USSD through Paystack. All transactions are secured and encrypted.

🔄 What if my supplier rejects my order?

AquaLink automatically reassigns your order to the next available verified supplier. You will be notified by email. If no supplier is available, a full refund is initiated within 5 to 7 business days.

â†Šī¸ How do I get a refund?

Email aqualink79@gmail.com with your Booking ID. Full refunds apply when no supplier is available or delivery is not completed as agreed. Refunds are processed within 5 to 7 business days.

🚚 How do I become a verified supplier?

Click Become a Supplier on our homepage, fill in your details, capacity, and coverage area. Our team reviews within 24 hours and grants you a Verified Supplier badge upon approval.

🌍 Is AquaLink available in my country?

We serve Africa, Asia, the Middle East, and South America. Availability depends on suppliers in your region. If none are available, you get a full refund. We are always onboarding new suppliers.

📧 How do I contact AquaLink?

Email aqualink79@gmail.com anytime. We respond within 24 hours. You can also use the contact form on our homepage.